At Suklambhara, we strive to offer you the finest quality products. However, if you encounter any manufacturing defect or receive an incorrect item, we are here to facilitate your exchange request. Garage products cannot be returned or exchanged.
Exchange Request: Please submit your exchange request within 3 days of receiving your package by initiating it from your account dashboard or sending an email to contact@suklambhara.in Once we acknowledge your request, it will be picked up from your location.
Return Condition: Products should be returned in their original, unused condition with all bills and tags intact, packed in the original packaging. Items will be considered for store credit/exchange only if it is unused, unaltered and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Steps for Exchange:
Initiate your exchange request from your orders in “My account” dashboard or write an email to contact@suklambhara.in.
Upon acknowledgement, your package shall be picked up from your location, and the full amount shall be credited in your webstore account wallet.
Exchange Options: You can opt for an alternate product of equal, lower, or higher value. If the alternative product’s value is higher, you’ll be required to pay only the difference. Should the value be lower, the remaining amount will stay in your webstore account wallet. If you can’t find an immediate alternative, your amount shall remain in your account wallet. This wallet credit shall be used automatically for any of your future purchase orders. The wallet credit should be used within 3 months from the issue date.
Exceptions:
Any customized orders are not eligible for exchange. Exchange requests cannot be initiated for any COD orders, until the delivery of the product.
We regret that order cancellations are not permitted. However, you can exchange products as per our policy.
Please note that customers will be responsible for any applicable customs and duties for both the returned shipment and the exchanged items.
We appreciate your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to contact us at contact@suklambhara.in.
COD and RTO (Return or Exchange) services are not available for international shipments.
